1. PRIVACY POLICY

In line with the principles of legality, fairness and transparency, the Privacy Policy is provided below.

Controller

OCEAN SIDE TRAVEL S.L.

CIF: B35917665

REGISTERED OFFICE: C/ NUMANCIA 47 35010 LAS PALMAS (LAS PALMAS)

E-mail: info@oceansidesurf.es

Telephone: +34 928 220 437

The Purpose of Processing of Personal Data

OCEAN SIDE TRAVEL S.L. strives to process the provided data in order to manage the corresponding contractual relationship, manage the submission of the requested information, provide offers for our services and/or products that may be of interest and/or manage their application.

Period of Time Personal Data Shall be Stored

Data shall be preserved over the minimum period of time to supply the service appropriately, as well as to answer any possible liabilities and other legal requirements.

Legitimacy in Data Processing

The legal basis behind data processing may be in execution of a potential and/or signed contractual relationship, legitimate interest, legal power and/or the authorization given by the data subject. The data requested is appropriate, pertinent and strictly necessary, and, in no circumstance, is the data subject obliged to provide such data, but, lack of such communication may affect the objective of the service or imply the inability of its execution.

Recipients of Data

OCEAN SIDE TRAVEL S.L. shall refrain from disclosing data to a third party, unless expressly notified.

Applicable Rights When Providing Data

The data protection rights applicable to the interested parties are as follows:

The right to request access to personal data.
The right of rectification or erasure.
The right to object.
The right to restriction of processing.
The right of data portability.

Holders of the personal data provided may exercise the rights on personal data protection by sending a written notification to OCEAN SIDE TRAVEL S.L.’s registered address or to the e-mail to such effects email@email.com, attaching, in either case, a photocopy of your DNI (Spanish identification document) or other similar identification documents.

Models, application forms and other information regarding rights is available in the website www.agpd.es of the Control Authority, the Spanish Data Protection Agency, hereinafter, AEPD for its abbreviation in Spanish.

Withdrawal of Consent

You will have the possibility and right to withdraw authorization for any specific purpose granted at any given time without prejudice of the legality of processing according to the consent given before withdrawal.

Where Claims are Presented When There is Reason to Believe Data is not Being Correctly Processed

If a party considers that OCEAN SIDE TRAVEL S.L. is not correctly processing, any claims can be sent to email@email.com or to the corresponding data protection authority, this being AEPD in Spain, www.agpd.es

Security and Update of Personal Data

In aims to preserve the security of your personal data, OCEAN SIDE TRAVEL S.L. has implemented all the technical and organization related measures to guarantee safety for the provided data. This is done to prevent its alteration, loss, and/or unauthorized processing or access, as required by regulation, in the case of lack of total security.

In order to keep the data updated, it is essential for you to notify of any modifications.

Confidentiality

All staff members of OCEAN SIDE TRAVEL S.L. participating in any of the processing stages shall process and handle your data under strict care and confidentiality. Your data shall not be disclosed or communicated to a third party, unless required by legal provisions or the data subject has authorized otherwise.

2. CANCELLATION POLICY

CANCELLATION OF A COMBINED PACKAGE RESERVATION (ACCOMMODATION PLUS SURF COURSE)

Cancellation of a reservation incurs a management fee of 30% of the total amount of the reservation. This fee will not be refundable under any circumstances. If the cancellation is made at least 15 days in advance, Ocean Side Travel, S.L. will provide the customer with a nominative voucher worth 30% of the total amount, which can be used for a period of 12 months from the start date of the contracted services.

UNDER NO CIRCUMSTANCES WILL THE AMOUNT PAID BE REFUNDED!

CANCELLATION OF A SURF OR STAND UP PADDLE ACTIVITIES RESERVATION

Ocean Side Travel, S.L. will issue a nominative voucher with a validity of 12 months from the date of issue for the unused activities in the following cases:

If the customer cancels the reservation with more than 24 hours' notice.
If the activity is cancelled due to adverse weather conditions (due to lack of waves or due to meteorological alerts issued by local organizations), as well as any other unforeseeable circumstance beyond the control of Ocean Side Travel, S.L.

In none of the following cases will the customer be entitled to any compensation:

If the customer cancels a class with less than 24 hours' notice, except if cancelled due to injury or illness (the customer must present a medical certificate). In this case, the company will provide a nominative voucher for the days of the course not enjoyed. This coupon will be valid for 12 months from the date of issue.
If the customer does not attend the class.
If the customer arrives for class 15 minutes after it has started.
If the customer arrives for class showing clear signs of being under the influence of alcohol and/or drugs.

UNDER NO CIRCUMSTANCES WILL THE AMOUNT PAID BE REFUNDED!

MODIFICATION OF AN SURF OR STAND UP PADDLE ACTIVITIES RESERVATION

The customer may modify the date and/or time of a reserved class if they inform the reservations department of Ocean Side Travel, S.L. at least 24 hours in advance. In the event that rescheduling is not possible, Ocean Side Travel, S.L. will provide the customer with a nominative voucher for the unused activity days. This voucher will be valid for 12 months from the date of issue.

UNDER NO CIRCUMSTANCES WILL THE AMOUNT PAID BE REFUNDED!

CANCELLATION OF AN ACCOMMODATION RESERVATION

Cancellation of a reservation incurs a management fee of 100% of the total amount of the reservation.

UNDER NO CIRCUMSTANCES WILL THE AMOUNT PAID BE REIMBURSED!

CANCELLATION OF A SURF OR STAND UP PADDLE EQUIPMENT RENTAL RESERVATION

Ocean Side Travel, S.L. will issue a nominative voucher with a validity of 12 months from the date of issue for the rental amount in the following cases:

If the customer cancels the reservation with more than 24 hours' notice.

In none of the following cases will the customer be entitled to any compensation:

If the customer cancels a rental with less than 24 hours' notice.
If the customer returns the equipment to the school before their reservation ends.

UNDER NO CIRCUMSTANCES WILL THE AMOUNT PAID BE REFUNDED!

3. RECLAMATIONS

Ocean Side Travel, S.L. has complaint forms in 47th Numancia street, Las Palmas de Gran Canaria, monday to friday from 10:00 to 13:30 hours and from 16:30 to 20:00 hours and Saturdays from 10:30 to 14:00 hours and from 16:30 to 20:00 hours.

The complaint forms shall conform to the model approved by the Ministry responsible for tourism and shall consist of a unitary set of forms, consisting of an original white sheet and three copies of pink, green and blue.

Ocean Side Travel, S.L. will deliver to its customers complaints sheets when they request them, fill in the entire data box to be filled in by the company and provide explanations and data necessary for proper completion. The claimant must keep the green copy for the record and send the original (white copy) to the Ministry responsible for tourism. The claimant may attach to the original copy such evidence or documents as he deems necessary. In case of claims on prices will be mandatory presentation of the invoice.

Within one month from the date of the claim, Ocean Side Travel, S.L. will send the copy of blue color to the Ministry competent in matter of tourism conserving the pink copy.

If you want to file online a complaint please send us an email to net@oceansidesurf.es with your personal data indicating the reason for the claim. If you request it we will send you, by ordinary mail, a complaint form.

The European Commission makes available to consumers residing in the European Union a web page where complaints regarding their online purchases can be processed. http://ec.europa.eu/odr

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SURF BONUS CONDITIONS

https://www.oceansidegrancanaria.com/activities/surf-bonus

The BONUS consists of 5 classes of initiation to surf of 2 hours.
The bonus is personal and non-transferable has an expiration date of one year from the date of purchase.
The student must inform us, at least 48 hours in advance, of their intention to attend a class.
The confirmation of the desired date and time will depend on the availability of free spots.
Once a class is scheduled, no changes to the date or time will be accepted under any circumstances, including illness.
If the student does not attend a scheduled class this will be considered as a class taught.
Under no circumstances will the total or partial amount be refunded.
Minimum age for group classes with adults: 10 years
Classes will always be held at Las Canteras Beach (Cicer's sports area).
Classes will always be in groups of a maximum of 8 students per instructor.
Classes will be given by qualified instructors.
It includes necessary surf material: board, neoprene (Quiksilver or Roxy), school lycra, fins, boots...
It includes the use of facilities: changing rooms, toilets, showers, lockers,...
Includes civil liability and accident insurance.

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TERMS AND CONDITIONS OF HIRE AGREEMENT / SURFING EQUIPMENT RENTAL

The person signing the hire agreement or the lessee must be over the age of 18 and will responsible for the equipment hired. This person will also be in possession of a National Identity Document or a Passport, of which we shall make a copy.

Payment for the hire of the equipment will be made in advance for the total cost of the service and at the moment of collection of the equipment.

A deposit of 150€ will be lodged for Premium Surfboards (All models from Pukas surfboards and Indio Longboard) and 100€ for Advaced Surfboards (All models from Indio surfboards and Channel Islands by Torq). This amount will be reimbursed upon return of the equipment hired if there is no cost incurred for replacement or other additional charge.

Reservation, availability enquires or any other communication must be conducted by telephone (+34 928 22 04 37), or by email info@oceansidesurf.es, or by whatsapp + 34 620 65 70 96.

The lessee states that he/she is in a perfect state of health and fit enough for the practice of this sport. The lessee must take into account our recommendations according to his/her level and conditions on the beaches.

The surfing equipment will be collected from the Oceanside Gran Canaria surf school in Calle Numancia No. 47, and will be returned to the same place on the date and at the time agreed. Serious non-compliance with the time agreed will mean a surcharge that will depend on the extra time used. Return prior to the end of the contract will not result in any type of credit or reimbursement.

The stand up paddle equipment will be collected from the Oceanside Paddle Center in Calle Tenerife No. 12, and will be returned to the same place on the date and at the time agreed. Serious non-compliance with the time agreed will mean a surcharge that will depend on the extra time used. Return prior to the end of the contract will not result in any type of credit or reimbursement.

The lessee is responsible for his/her own insurance with suitable cover against risks that may arise during the hire period. The lessor takes no responsibility for claims for accidents, wounds, impacts or damage occurring to the lessee or to third parties (persons or goods) during the hire period.

The lessee is required to take good care and to take all necessary precautions to protect the equipment. e.g. Not leave the board face upwards in the sun; not sit on the equipment on the sand/on rocks, etc.

Hire of the surfing equipment does not include paraffin (wax).

Hire of surfing equipment does not include a vehicle fastening system. If the lessee wishes to acquire this system, 5€ per day will be added to the total hire price.

The surfing equipment hired may not be let, sold or exchanged.

The lessor may revoke the contract unilaterally before the date of its conclusion in the invent of serious non-compliance by the lessee in the use of the equipment or care of it. In this case, the lessor may take immediate possession of the equipment, wherever it is, and the lessee will have no right to any type of claim or compensation.

The lessee may extend the length of this contract by communicating this by the above-mentioned channels to the lessor, before the date that this contract expires. In this case, if the lessor so demands, a new contract may have to be drawn up.

The lessee is expressly liable to credit the lessor for the charges corresponding to the prices of the current tariffs specified in this contract for the use of the equipment, which include legally applicable taxes, as well as the cost of replacement or of any other additional extra previously mentioned.

All legal expenses, deriving from non-compliance on the part of the lessee with the obligations established in this contract will be chargeable to the lessee.

The details provided by the client will be used exclusively for the correct provision of the service included in this contract and the client may request, in accordance with the law, access, rectification, cancellation or opposition by means of communication through any means to the lessor.

The surfing equipment will be returned in the same condition in which it was issued, and if this is not the case, the lessee must provide information about the damage which has occurred. The following costs for replacement levied by the lessor are established and are accepted in this contract by the lessee.

SURFBOARDS:

Major deterioration, partial or total bent, partial or total breakage, loss or theft will imply that the lessee will have to pay 280€ for a Softboard, 300€ for a Torq surfboard of up to 7'6" and 380€ for those superior to this size, 400€ for any Indio, Pukas and Channel Islands by Torq surfboard and 600€ for the Indio longboard. Partial damages will be valued according to their magnitude: fiber breakage (hole or crack), between 20€ and 50€. Damage to a fin box or to the fin plugs, between 60€ and 80€.

LEASHES:

Loss or theft will call for the payment of 15€. Leash breakage or slight deteriorations will not imply extra payment since this is taken to be the consequence of the normal use of the equipment.

FINS: The breakage, theft or loss of a fin will imply a replacement payment (per unit) of: FCS 10€, FCS2 20€ and Longboard 30€.

WETSUITS:

Major breakage or significant deterioration (zip), loss or theft will mean payment of 50€. Partial deterioration is taken to be a consequence of normal wear and tear.

FASTENING FOR VEHICLES:

Deterioration, breakage, loss or theft will mean the lessee must pay 30€.

This agreement shall be governed by the laws of Spain.

The client states that he/she has read and accepted the above conditions.